Another important criterion that many players do not check properly or even fail to check when they are signing up for is the payout performance of a casino. Payout performance can help get serious players on board an online casino. High payout performance means players get paid out more frequently, which is another way of saying you have a chance of winning more often when you play at a casino with a high payout performance or payout percentage.
Say a casino has a payout percentage or payout performance of 97% and another has a payout percentage/performance of 94%. The one with the higher payout performance gives you a better shot at winning frequently, 97% of the time you get back money that you put in, in the form of winnings. The amount may not match the amount you have deposited, but it is definitely a win. Casinos often get their payout percentages audited by recognized and unbiased auditors and post the results on their site.
We check all UK casinos for their payout performance. The casinos we list all come with high payout performance and usually will list the results on their website. This kind of transparency helps you make an informed decision on whether you want to sign up or look elsewhere for mobile gaming opportunities.
At the core of the success of every business is good customer support, be it the hotel industry, the IT industry, or any other industry, including the mobile casino industry. Customers like to get in touch with service providers with any issues they are facing. A good customer support team ensures you are able to get resolution to your problems at the earliest.
Players look for the level and quality of customer support on offer at a mobile casino. There are different things they look for:
- Does the casino have a FAQ page they can refer to for a quick check?
- Does the casino offer 24x7 customer support?
- What are the modes of customer support available?
- Is live chat available? Or is it just through e-mail?
- Is customer support available in only English, or is multi-lingual support available?
- How much time does query response or problem resolution take?
A good casino will usually have the following:
- 24x7 customer support
- Multi-lingual support
- Multiple modes – live chat, e-mail, and also phone-based support
- Detailed and comprehensive FAQ section
- Quick response to queries and resolution of problems
Players may think twice before signing up with a casino that has a reputation for poor customer support. It could be in the response time, unavailability of round-the-clock support, support only through single mode, e.g. only through telephone or only e-mail.
We check all UK casinos for the different parameters within the broader segment that is customer support. All casinos on our list score high on these counts.